Journal of the Academy of Marketing Science

Journal Abbreviation: J ACAD MARKET SCI
ISSN: 0092-0703
Publisher: SAGE Publications (UK and US) / Springer Verlag (Germany)

Publications (13)

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Unpublished / Preprint

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On the Importance of Complaint Handling Design: A Multi-Level Analysis of the Impact in Specific Complaint Situations (2010) Homburg C, Fürst A, Koschate N Journal article See No Evil, Hear No Evil, Speak No Evil: A Study of Defensive Organizational Behavior towards Customer Complaints (2007) Homburg C, Fürst A Journal article Customers' Reactions to Price Increases: Do Customer Satisfaction and the Perceived Motive Fairness Matter? (2005) Homburg C, Koschate N, Hoyer WD Journal article
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