Developing industrial smart product-service systems: Opportunities and challenges for manufacturing firms

Koustas SG, Oks SJ, Möslein K (2025)

Publication Type: Journal article

Publication year: 2025

Journal

Procedia CIRP Curran

Book Volume: 136

Pages Range: 1008-1013

DOI: 10.1016/j.procir.2025.08.171

Abstract

Smart product-service systems (sPSS) with their cross-disciplinary nature offer great potential for manufacturing firms, however, at the same time, their complexity poses challenges that require a set of capabilities to address. This paper analyzes the opportunities and challenges perceived by manufacturing firms when developing sPSS through a multiple-case analysis. It focuses on the individual development strands of sPSS, namely product, data and service, and describes the interplay between them regarding the mainly technological challenges faced by the participating firms. The results are presented using a sPSS maturity framework that represents three development approaches and their respective perceived opportunities and challenges.

Authors with CRIS profile

Spyridon Georg Koustas Chair of Information Systems I, Innovation and Value Creation Sascha Julian Oks Chair of Information Systems I, Innovation and Value Creation Kathrin Möslein Chair of Information Systems I, Innovation and Value Creation

How to cite

APA:

Koustas, S.G., Oks, S.J., & Möslein, K. (2025). Developing industrial smart product-service systems: Opportunities and challenges for manufacturing firms. Procedia CIRP, 136, 1008-1013. https://doi.org/10.1016/j.procir.2025.08.171

MLA:

Koustas, Spyridon Georg, Sascha Julian Oks, and Kathrin Möslein. "Developing industrial smart product-service systems: Opportunities and challenges for manufacturing firms." Procedia CIRP 136 (2025): 1008-1013.

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