Digitally enabled supply chain integration through business and process analytics

Bodendorf F, Dentler S, Franke J (2023)

Publication Type: Journal article

Publication year: 2023


Book Volume: 114

Pages Range: 14-31

DOI: 10.1016/j.indmarman.2023.07.005


Supply chain integration (SCI) is the degree to which a manufacturer strategically collaborates with its supply chain partners and collaboratively manages intra- and inter-organizational processes to gain superior operational performance. Grounded on system theory, contingency theory, and knowledge based view this paper identifies requirements for successful SCI. In alignment with the findings of a qualitative case study by expert interviews and participant observations the study demonstrates that a lack of organizational compatibility, a lack of supply chain planning, and a lack of information sharing are the main barriers for successful SCI, which can be compensated by the positive aspects of an increase of organizational IT capability focused on intelligent systems, which play a key role for successful SCI. By an additional quantitative empirical study, we show how these systems, more specifically artificial intelligence (AI) empowered process mining (PM), could compensate for the identified deficiencies. Subsequently we implement a graph convolutional network (GCN) in order to predict the next process activity and its corresponding timestamp in the product development process supporting SCI. Based on the qualitative and quantitative results we discuss implications both for theory and practice.

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How to cite


Bodendorf, F., Dentler, S., & Franke, J. (2023). Digitally enabled supply chain integration through business and process analytics. Industrial Marketing Management, 114, 14-31.


Bodendorf, Frank, Simon Dentler, and Jörg Franke. "Digitally enabled supply chain integration through business and process analytics." Industrial Marketing Management 114 (2023): 14-31.

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