Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study

Meyer P, Jonas J, Roth A (2020)

Publication Type: Journal article

Publication year: 2020

Journal

Journal of Service Management Research C.H. Beck oHG

Book Volume: 4

Pages Range: 21-34

Issue: 1

URI: https://www.researchgate.net/profile/Patrick_Meyer8/publication/339162046_Frontline_Employees'_Acceptance_of_and_Resistance_to_Service_Robots_in_Stationary_Retail_-_An_Exploratory_Interview_Study/links/5e4538c3a6fdccd9659fe7ff/Frontline-Employees-Acceptance-of-and-Resistance-to-Service-Robots-in-Stationary-Retail-An-Exploratory-Interview-Study.pdf

DOI: 10.15358/2511-8676-2020-1-21

Authors with CRIS profile

Patrick Meyer Chair of Information Systems I, Innovation and Value Creation Julia Jonas Chair of Information Systems I, Innovation and Value Creation Angela Roth Chair of Information Systems I, Innovation and Value Creation

How to cite

APA:

Meyer, P., Jonas, J., & Roth, A. (2020). Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study. Journal of Service Management Research, 4, 21-34. https://doi.org/10.15358/2511-8676-2020-1-21

MLA:

Meyer, Patrick, Julia Jonas, and Angela Roth. "Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study." Journal of Service Management Research 4 (2020): 21-34.

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