Journal of Service Management Research
ISSN: 2511-8676
Publisher: C.H. Beck oHG
Publications (6)
Value Creation in the Information Economy: The Triad of AI, Service, and Human Work (2024)
Roth A, Benz C, Wilga M, Hottum P, Langes B, Lewandowski T, Nägele R, et al.
Journal article, Original article
Characterising smart service systems – Revealing the smart value (2023)
Kurtz J, Zinke-Wehlmann C, Lugmair N, Schymanietz M, Roth A
Journal article
Transitioning to Platform-based Services and Business Models in a B2B Environment (2021)
Matzner M, Pauli T, Marx E, Anke J, Poeppelbuss J, Fielt E, Gregor S, et al.
Journal article
Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study (2020)
Meyer P, Jonas J, Roth A
Journal article
Value Propositions in Service Systems Enabled by Digital Technology: a Field Based Design Science Approach (2018)
Genennig S, Roth A, Jonas J, Möslein K
Journal article, Original article
Digital Transformation in Service Management (2018)
Matzner M, Büttgen M, Demirkan H, Spohrer J, Alter S, Fritzsche A, Ng I, et al.
Journal article, other