Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects

Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J (2013)


Publication Language: English

Publication Type: Journal article

Publication year: 2013

Journal

Book Volume: 60

Pages Range: 468-482

Journal Issue: 3

DOI: 10.1109/TEM.2012.2214770

Abstract

Manufacturing and service companies increasingly engage in networks to provide their customers with integrated solutions. In order to leverage complementary resources and capabilities fully, the network actors must span traditional boundaries between communities of practice in manufacturing and service. Fields like supply chain management and business process management, as well as the literature on boundary spanning, offer little guidance for the systematic identification of boundary objects that could be used to bridge this gap. Drawing on existing works on boundary objects and service blueprinting, we design a new method for diagnosing boundary-spanning processes and identifying candidates for IT-based boundary objects that integrate manufacturing and service companies' subprocesses. The method was iteratively developed over a period of three years in a cyclic action research project with two business-to-business service networks in the mechanical and electrical engineering industries.

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How to cite

APA:

Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management, 60(3), 468-482. https://doi.org/10.1109/TEM.2012.2214770

MLA:

Becker, Jörg, et al. "Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects." IEEE Transactions on Engineering Management 60.3 (2013): 468-482.

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