Service Systems Engineering

Böhmann T, Leimeister JM, Möslein K (2014)

Publication Type: Journal article

Publication year: 2014


Publisher: Springer Verlag (Germany)

Book Volume: 6

Pages Range: 1-7

Journal Issue: 2

DOI: 10.1007/s12599-014-0314-8


Service systems are complex socio-technical systems that enable value co-creation. Service systems engineering (SSE) calls for research on evidence-based design knowledge for such systems that permeate our society. Information systems research is ideally positioned to contribute significantly to trans-disciplinary research in this area through (action) design research or the piloting of IT-enabled innovation. Better IS-based design knowledge could particularly advance the architecture, the interactions, and the resource base of service systems, helping value creation to become better adapted to the context of need and opportunities for collaboration between customers and service providers. ©The Author(s) 2014.

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Böhmann, T., Leimeister, J.M., & Möslein, K. (2014). Service Systems Engineering. Business & Information Systems Engineering, 6(2), 1-7.


Böhmann, Tilo, Jan Marco Leimeister, and Kathrin Möslein. "Service Systems Engineering." Business & Information Systems Engineering 6.2 (2014): 1-7.

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