Characterising smart service systems – Revealing the smart value
Kurtz J, Zinke-Wehlmann C, Lugmair N, Schymanietz M, Roth A (2023)
Publication Type: Journal article
Publication year: 2023
Journal
Original Authors: Julian Kurtz, Christian Zinke-Wehlmann, Nina Lugmair, Martin Schymanietz, Angela Roth
Book Volume: 7
Pages Range: 112-128
Issue: 2
DOI: 10.5771/2511-8676-2023-2-112
Abstract
The increasing use of digital technologies is creating new values, which can be unfold in smart service systems (SSS). Although SSS offer multiple values in products and services, research is still struggling to fully capture the specific values of" smart" as result of digital technologies. Therefore, there is no all-encompassing value understanding of SSS. In our work, we derive values of SSS, especially the" smart" values, by a qualitative analysis of cases in an open coding approach. These cases are identified by a systematic literature review. The derived “smart” values are eg increasing system transparency and autonomy, increasing knowledge integration, and enabling ecological savings fostering value in context. The specific values of" smart" in SSS give rise to value in context as a representation of those specific values. In addition, the emergence of derived values in SSS is further illustrated with an SSS value continuum, which presents value in product, value in services, and value in context as characterisation of values in SSS. The derived values and the SSS value continuum developed are intended to promote a better understanding of SSS and its value manifestations, and provide a basis for further research into SSS as a theoretical lens for value co-creation.
Authors with CRIS profile
Julian Kurtz
Chair of Information Systems I, Innovation and Value Creation
Nina Lugmair
Chair of Information Systems I, Innovation and Value Creation
Martin Schymanietz
Chair of Information Systems I, Innovation and Value Creation
Angela Roth
Chair of Information Systems I, Innovation and Value Creation
Related research project(s)
Involved external institutions
Germany (DE)How to cite
APA:
Kurtz, J., Zinke-Wehlmann, C., Lugmair, N., Schymanietz, M., & Roth, A. (2023). Characterising smart service systems – Revealing the smart value. Journal of Service Management Research, 7, 112-128. https://dx.doi.org/10.5771/2511-8676-2023-2-112
MLA:
Kurtz, Julian, et al. "Characterising smart service systems – Revealing the smart value." Journal of Service Management Research 7 (2023): 112-128.
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