See No Evil, Hear No Evil, Speak No Evil: A Study of Defensive Organizational Behavior towards Customer Complaints

Journal article


Publication Details

Author(s): Homburg C, Fürst A
Journal: Journal of the Academy of Marketing Science
Publisher: SAGE Publications (UK and US) / Springer Verlag (Germany)
Publication year: 2007
Volume: 35
Journal issue: 4
Pages range: 523-536
ISSN: 0092-0703


FAU Authors / FAU Editors

Fürst, Andreas Prof. Dr.
Lehrstuhl für Betriebswirtschaftslehre, insbesondere Marketing


External institutions
Universität Mannheim


How to cite

APA:
Homburg, C., & Fürst, A. (2007). See No Evil, Hear No Evil, Speak No Evil: A Study of Defensive Organizational Behavior towards Customer Complaints. Journal of the Academy of Marketing Science, 35(4), 523-536. https://dx.doi.org/10.1007/s11747-006-0009-x

MLA:
Homburg, Christian, and Andreas Fürst. "See No Evil, Hear No Evil, Speak No Evil: A Study of Defensive Organizational Behavior towards Customer Complaints." Journal of the Academy of Marketing Science 35.4 (2007): 523-536.

BibTeX: 

Last updated on 2018-16-07 at 12:10