Perceived fairness of differential customer treatment: Consumers' understanding of distributive justice really matters

Hommelhoff S, von Wangenheim F (2013)

Publication Language: English

Publication Status: Accepted

Publication Type: Journal article, Original article

Publication year: 2013

Journal

Journal of service research Sage Periodicals Press

Original Authors: Mayser Sabine, Wangenheim Florian von

Publisher: Sage Periodicals Press

Book Volume: 16

Pages Range: 99-113

Journal Issue: 1

DOI: 10.1177/1094670512464274

Authors with CRIS profile

Sabine Hommelhoff Lehrstuhl für Psychologie im Arbeitsleben

Involved external institutions

Eidgenössische Technische Hochschule Zürich (ETHZ) / Swiss Federal Institute of Technology in Zurich CH Switzerland (CH)

How to cite

APA:

Hommelhoff, S., & von Wangenheim, F. (2013). Perceived fairness of differential customer treatment: Consumers' understanding of distributive justice really matters. Journal of service research, 16(1), 99-113. https://dx.doi.org/10.1177/1094670512464274

MLA:

Hommelhoff, Sabine, and Florian von Wangenheim. "Perceived fairness of differential customer treatment: Consumers' understanding of distributive justice really matters." Journal of service research 16.1 (2013): 99-113.

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