Journal of service research

Journal Abbreviation: JSR
ISSN: 1094-6705
Publisher: Sage Periodicals Press

Publications (2)

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Types of publications

Journal article
Unpublished / Preprint

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Abstract

Managing Critical Frontline Agent–Customer Interactions: The Role of Service Recovery Explanations Across Artificial Intelligence and Human Agents (2026) Fürst A, Trißler L, Friedrich R Journal article Perceived fairness of differential customer treatment: Consumers' understanding of distributive justice really matters (2013) Hommelhoff S, von Wangenheim F Journal article, Original article