Kommunikationsmanagement und Organisation der Gestaltung von Dienstleistungssystemen im Rahmen pilotierender Einführungen

Third Party Funds Group - Sub project

Overall project details

Overall project: Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen (ExTEND)


Project Details

Project leader:
Prof. Dr. Kathrin Möslein


Contributing FAU Organisations:
Lehrstuhl für Wirtschaftsinformatik, insbesondere Innovation und Wertschöpfung

Funding source: BMBF / Verbundprojekt
Acronym: ExTEND
Start date: 01/10/2015
End date: 30/04/2019


Research Fields

Service Systems
Lehrstuhl für Wirtschaftsinformatik, insbesondere Innovation und Wertschöpfung
Digitization and Innovation
Research focus area of a faculty: Fachbereich Wirtschaftswissenschaften


Abstract (technical / expert description):


While the introduction of new software, many companies are facing an underutilization, frustration of users, the miss of actually expected effects or do not reach the expected organizational change explained. The reason for this is often in the top-down planning software implementation, in which the demands and needs of users are not sufficiently addressed.



Exactly at this point is where the joint project ExTEND and has to be integrated as a target, by means of bottom-up initiatives with the knowledge and motivation of a wide user base in the process. In cooperation with industry partners, B. Braun Melsungen, Volkswagen, SAP, InterFace, innosabi and the Hamburg Port Authority (HPA) is an IT-based modular architecture to be developed that both blocks for the generation of support services during software implementation, as well as for users incentives and motivation, communication and feedback provides. In order to observe the effects of the kit, it will be implemented in two practical Pilotierungsphasen.



Last updated on 2018-22-11 at 18:22