Service Systems
Description / Outline
The research stream “Service Systems” at Wi1 covers exploring, designing, engineering and evaluating systemic service innovations. Our research focuses especially on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:
- What are the appropriate mechanisms to integrate stakeholders in service systems?
- How can we manage and support productivity in complex service settings?
- Which tools are needed to facilitate value co-creation in both online and offline settings?
With prototyping and design science research we, thus, especially contribute to the development of the field of service systems engineering.