An emotion regulation-theoretic perspective on IS use stress and user resistance during an IS implementation

Maier C, Laumer S, Weitzel T (2026)

Publication Type: Journal article

Publication year: 2026

Journal

Information & Management Elsevier

Book Volume: 63

Article Number: 104401

Journal Issue: 7

DOI: 10.1016/j.im.2026.104401

Abstract

Knowing that user resistance is a common reason for IS implementation failure, we examine how emotion regulation influences whether IS use stress is transformed into user resistance. We distinguish between two types of IS use stressors, challenge and hindrance IS use stressors, and two types of emotion regulation strategies, cognitive reappraisal and expressive suppression. Using empirical data from 185 employees facing an IS implementation initiative, we found clear evidence that cognitive reappraisal and expressive suppression influence the relationship between stressors and resistance. We contribute to the IS stress and resistance literature by theorizing affective resistance formation as a preimplementation process shaped by IS use stressors and emotion regulation.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Maier, C., Laumer, S., & Weitzel, T. (2026). An emotion regulation-theoretic perspective on IS use stress and user resistance during an IS implementation. Information & Management, 63(7). https://doi.org/10.1016/j.im.2026.104401

MLA:

Maier, Christian, Sven Laumer, and Tim Weitzel. "An emotion regulation-theoretic perspective on IS use stress and user resistance during an IS implementation." Information & Management 63.7 (2026).

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