Conceptualizing Business Process Violations
Dunzer S, Ließmann A, Stierle M, Matzner M (2024)
Publication Language: English
Publication Type: Conference contribution, other
Publication year: 2024
Publisher: CEUR Workshop Proceedings
Series: PLC—Processes, Laws, and Compliance workshop
Book Volume: Vol-3850
Conference Proceedings Title: CEUR Workshop Proceedings
Event location: Lyngby
Open Access Link: https://ceur-ws.org/Vol-3850/paper1.pdf
Abstract
Process analysts seek to gain insights into process execution to continuously improve their business processes. Business process deviation analysis can prove useful in identifying process improvements. However, differentiating between relevant and irrelevant deviations poses challenges. This is due to commercial process mining software flagging a high number of process instances as deviations from process definitions (e.g., process models). Against this background, we define and conceptualize business process violations that indicate undesired behavior. This paper defines business process violations based on regulatory business process compliance. Furthermore, this paper conveys a conceptual model connecting business process violations, the process definition they violate, and their organizational setting. We structure these components in ten dimensions of business process violations. The conceptual model and dimensions were developed and evaluated based on real-world examples provided by a German software vendor. Our conceptualization provides the vocabulary and raises awareness to discuss deviations’ important aspects that delineate violations.
Authors with CRIS profile
Sebastian Dunzer
Lehrstuhl für Digital Industrial Service Systems
Annina Ließmann
Lehrstuhl für Digital Industrial Service Systems
Martin Matzner
Lehrstuhl für Digital Industrial Service Systems
Involved external institutions
Netherlands (NL)How to cite
APA:
Dunzer, S., Ließmann, A., Stierle, M., & Matzner, M. (2024). Conceptualizing Business Process Violations. In CEUR Workshop Proceedings. Lyngby, DK: CEUR Workshop Proceedings.
MLA:
Dunzer, Sebastian, et al. "Conceptualizing Business Process Violations." Proceedings of the PLC—Processes, Laws, and Compliance workshop at the International Conference on Process Mining (ICPM) 2024, Lyngby CEUR Workshop Proceedings, 2024.
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