Investigating the potential of artificial intelligence for the employee from the perspective of AI-experts

Humpert L, Tihlarik A, Wäschle M, Anacker H, Dumitrescu R, Albers A, Albert B, Röbenack S, Pfeiffer S (2023)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2023

Publisher: Institute of Electrical and Electronics Engineers Inc.

Pages Range: 1-8

Conference Proceedings Title: 2023 IEEE International Conference on Technology Management, Operations and Decisions, ICTMOD 2023

Event location: Rabat, MAR

ISBN: 9798350313352

DOI: 10.1109/ICTMOD59086.2023.10438118

Abstract

Artificial intelligence (AI) has developed rapidly in recent months. In the form of chatbots, texting is becoming easier in our everyday lives. The potential for using this technology in industry is also growing. Small and medium-sized companies, in particular, are still underutilizing the opportunity to use AI in production and development as a competitive advantage or for sustainability goals. People are also often neglected in the introduction of new technologies. From a socio-technical perspective, employees must be explicitly considered as active cocreators and users of AI, whose knowledge of work processes and interactions with technology enriches the design of the humantechnology interface and, in the long run, the development of the technology itself. This paper examines how employees have used AI in the past, what their requirements are for their work and collaboration processes, and how they view the possibilities of technologies such as AI. Using a predominantly qualitative approach, this paper describes the socio-technical aspects that companies need to consider. The findings are consistent with previous literature and have been validated in expert workshops. This forms the basis for helping companies to develop this technology for themselves.

Authors with CRIS profile

Amelie Tihlarik Lehrstuhl für Soziologie mit dem Schwerpunkt Technik - Arbeit - Gesellschaft Bruno Albert Lehrstuhl für Soziologie mit dem Schwerpunkt Technik - Arbeit - Gesellschaft Silke Röbenack Institut für Soziologie Sabine Pfeiffer Lehrstuhl für Soziologie mit dem Schwerpunkt Technik - Arbeit - Gesellschaft

Involved external institutions

Karlsruhe Institute of Technology (KIT) DE Germany (DE) Fraunhofer-Institut für Entwurfstechnik Mechatronik (IEM) / Fraunhofer Institute for Mechatronic Systems Design DE Germany (DE)

How to cite

APA:

Humpert, L., Tihlarik, A., Wäschle, M., Anacker, H., Dumitrescu, R., Albers, A.,... Pfeiffer, S. (2023). Investigating the potential of artificial intelligence for the employee from the perspective of AI-experts. In 2023 IEEE International Conference on Technology Management, Operations and Decisions, ICTMOD 2023 (pp. 1-8). Rabat, MAR: Institute of Electrical and Electronics Engineers Inc..

MLA:

Humpert, Lynn, et al. "Investigating the potential of artificial intelligence for the employee from the perspective of AI-experts." Proceedings of the 2023 IEEE International Conference on Technology Management, Operations and Decisions (ICTMOD), Rabat, MAR Institute of Electrical and Electronics Engineers Inc., 2023. 1-8.

BibTeX: Download