Uncovering the potential of chatbots during the development of industrial smart product-service systems

Koustas SG, Kirschbaum J, Möslein K (2024)

Publication Type: Journal article

Publication year: 2024

Journal

Procedia CIRP Curran

Book Volume: 128

Pages Range: 864-869

DOI: 10.1016/j.procir.2024.07.068

Abstract

Digitalization of manufacturing processes led to the emergence of smart product-service systems (sPSS), the development of which requires expertise across multiple domains, while the Internet of Things (IoT) technology landscape poses challenges regarding hardware selection. This paper proposes an industry chatbot that employs GPT-4 and bge-base-en models to assist manufacturers during the IoT sensor search and selection process. The chatbot utilizes a vectorized knowledge base to provide technical insights and recommend compatible hardware. User tests conducted with both experts and novices revealed the chatbot’s accuracy and potential for improvement. Overall, this approach holds promise for expediting the development of sPSS.

Authors with CRIS profile

Spyridon Georg Koustas Chair of Information Systems I, Innovation and Value Creation Julius Kirschbaum Chair of Information Systems I, Innovation and Value Creation Kathrin Möslein Chair of Information Systems I, Innovation and Value Creation

Related research project(s)

Advanced Systems Configuration zur komplexitätsreduzierten sensorgetriebenen Entwicklung von Produktionssystemen im digitalen Zeitalter (ConSensE) (ConSensE) March 1, 2021 - Feb. 29, 2024

How to cite

APA:

Koustas, S.G., Kirschbaum, J., & Möslein, K. (2024). Uncovering the potential of chatbots during the development of industrial smart product-service systems. Procedia CIRP, 128, 864-869. https://doi.org/10.1016/j.procir.2024.07.068

MLA:

Koustas, Spyridon Georg, Julius Kirschbaum, and Kathrin Möslein. "Uncovering the potential of chatbots during the development of industrial smart product-service systems." Procedia CIRP 128 (2024): 864-869.

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