Exploring Organizational AI Governance Maturity: A Case Study with Six Multinational Companies

Gengler E, Schmalenbach K (2024)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2024

Conference Proceedings Title: ICIS 2024 Proceedings

Event location: Bangkok TH

URI: https://aisel.aisnet.org/icis2024/gov_strategy/gov_strategy/2/

Abstract

This research investigates European-based multinational companies’ adoption of organizational AI governance. Prior research has mainly focused on regulatory levels of AI governance, with only recent studies exploring organizational AI governance conceptually. Therefore, this study aims to discover to what extent multinational companies have adopted AI governance, and why. We conduct a multiple case study analyzing data from six multinational companies. Our investigation focuses on how the perception of responsible AI as a strategic resource and its alignment with corporate strategy impacts the maturity of organizational AI governance. Our results demonstrate that AI governance maturity varies significantly depending on whether responsible AI is viewed as a strategic resource and integrated with corporate governance. Ultimately, our research highlights the critical importance of aligning AI governance with corporate strategy, not only to achieve governance maturity but also to transform compliance, particularly with the EU AI Act, into a sustainable competitive advantage.

Authors with CRIS profile

Eva Gengler Schöller Endowed Chair for Information Systems (Digitalization in Business and Society) Kian Schmalenbach Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

How to cite

APA:

Gengler, E., & Schmalenbach, K. (2024). Exploring Organizational AI Governance Maturity: A Case Study with Six Multinational Companies. In ICIS 2024 Proceedings. Bangkok, TH.

MLA:

Gengler, Eva, and Kian Schmalenbach. "Exploring Organizational AI Governance Maturity: A Case Study with Six Multinational Companies." Proceedings of the Forty-Fifth International Conference on Information Systems, Bangkok 2024.

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