Design Principles for Using Business Process Management Systems

Dunzer S, Tang W, Höchstädter N, Zilker S, Matzner M (2023)


Publication Type: Book chapter / Article in edited volumes

Publication year: 2023

Journal

Publisher: Springer Cham

Edited Volumes: Business Process Management Workshops

Pages Range: 217-228

ISBN: 9783031509735

DOI: 10.1007/978-3-031-50974-2_17

Abstract

Organizations aim to achieve operational excellence to reduce costs and improve the quality of their business processes. Business process management (BPM) enables continuous improvement of business processes. Business process management systems (BPMS) serve as an entry point to BPM activities and afford firms to manage, execute, and automate business processes. This study follows an action design research approach to design a BPMS in use together with a medium-sized German fashion company. We concurrently evaluated the artifact-in-use by tracking performance indicators that are aligned with the company’s objective. As a result of our formalization of learning, we propose seven design principles for using BPMSs to achieve continuous improvement of business processes. These design principles comprise user management, process modeling, automation, logging, monitoring, integration, and case handling.

Authors with CRIS profile

How to cite

APA:

Dunzer, S., Tang, W., Höchstädter, N., Zilker, S., & Matzner, M. (2023). Design Principles for Using Business Process Management Systems. In Jochen De Weerdt, Luise Pufahl (Eds.), Business Process Management Workshops. (pp. 217-228). Springer Cham.

MLA:

Dunzer, Sebastian, et al. "Design Principles for Using Business Process Management Systems." Business Process Management Workshops. Ed. Jochen De Weerdt, Luise Pufahl, Springer Cham, 2023. 217-228.

BibTeX: Download