Digitisation and automation in training and development: a meta-review of new opportunities and challenges
Wesche JS, Handke L (2023)
Publication Type: Journal article, Review article
Publication year: 2023
Journal
Abstract
Purpose: To remain competitive, efficient and productive, organisations need to ensure that their employees continuously learn and develop. This is even more challenging and critical in times characterised by volatility, uncertainty, complexity and ambiguity (VUCA). Hence, several technological applications have been introduced with the promise to make organisational training and development (T&D) more efficient and targeted through digitisation and automation. However, digitising and automating processes in the sensitive field of T&D also poses challenges and perils for employees and organisations as a whole. Design/methodology/approach: Structured by the T&D process of (1) assessment/planning, (2) design/implementation and (3) evaluation, the authors present different digitisation and automation possibilities and discuss the specific opportunities and challenges they pose. Subsequently, the authors identify and discuss overarching themes of opportunities and challenges of technology use in T&D via a meta-review. Findings: This synthesis revealed three central topics that decision-makers in T&D should carefully consider when it comes to the implementation of technological applications: opportunities and challenges of (1) data collection, (2) decision-making and (3) the value of human contact. Originality/value: This review integrates previously fragmented research on specific technologies applied to specific T&D functions and provides researchers and practitioners with a fuller picture of the opportunities and challenges of technology applied in T&D.
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Germany (DE)How to cite
APA:
Wesche, J.S., & Handke, L. (2023). Digitisation and automation in training and development: a meta-review of new opportunities and challenges. Personnel Review. https://doi.org/10.1108/PR-09-2022-0660
MLA:
Wesche, Jenny Sarah, and Lisa Handke. "Digitisation and automation in training and development: a meta-review of new opportunities and challenges." Personnel Review (2023).
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