Explanatory machine learning for justified trust in human-AI collaboration: Experiments on file deletion recommendations

Göbel K, Niessen C, Seufert S, Schmid U (2022)

Publication Type: Journal article

Publication year: 2022

Journal

Frontiers in Artificial Intelligence Frontiers Research Foundation

Book Volume: 5

Article Number: 919534

DOI: 10.3389/frai.2022.919534

Abstract

In the digital age, saving and accumulating large amounts of digital data is a common phenomenon. However, saving does not only consume energy, but may also cause information overload and prevent people from staying focused and working effectively. We present and systematically examine an explanatory AI system (Dare2Del), which supports individuals to delete irrelevant digital objects. To give recommendations for the optimization of related human-computer interactions, we vary different design features (explanations, familiarity, verifiability) within and across three experiments (N1 = 61, N2 = 33, N3= 73). Moreover, building on the concept of distributed cognition, we check possible cross-connections between external (digital) and internal (human) memory. Specifically, we examine whether deleting external files also contributes to human forgetting of the related mental representations. Multilevel modeling results show the importance of presenting explanations for the acceptance of deleting suggestions in all three experiments, but also point to the need of their verifiability to generate trust in the system. However, we did not find clear evidence that deleting computer files contributes to human forgetting of the related memories. Based on our findings, we provide basic recommendations for the design of AI systems that can help to reduce the burden on people and the digital environment, and suggest directions for future research.

Authors with CRIS profile

Kyra Göbel Lehrstuhl für Psychologie im Arbeitsleben Cornelia Niessen Lehrstuhl für Psychologie im Arbeitsleben

Involved external institutions

Otto-Friedrich-Universität Bamberg

Germany (DE)

How to cite

APA:

Göbel, K., Niessen, C., Seufert, S., & Schmid, U. (2022). Explanatory machine learning for justified trust in human-AI collaboration: Experiments on file deletion recommendations. Frontiers in Artificial Intelligence, 5. https://doi.org/10.3389/frai.2022.919534

MLA:

Göbel, Kyra, et al. "Explanatory machine learning for justified trust in human-AI collaboration: Experiments on file deletion recommendations." Frontiers in Artificial Intelligence 5 (2022).

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