Merz N, Franke J, Bodendorf F (2022)
Publication Type: Conference contribution
Publication year: 2022
Original Authors: Nina Merz, Joerg Franke, Freimut Bodendorf
Book Volume: 62
Conference Proceedings Title: The Human Side of Service Engineering
DOI: 10.54941/ahfe1002585
Due to demographic change, technological innovations are needed to maintain standards of care. In addition, other service sectors face staffing challenges. Service robots are one technology that can address these challenges in this volatile, uncertain, complex, and ambiguous (VUCA) world. Since acceptance is necessary for the future success of these technologies, this literature review provides an overview on existing acceptance models for service robots. The identified models are structured using a robot classification to identify which domains are currently covered.
APA:
Merz, N., Franke, J., & Bodendorf, F. (2022). Are we prepared for the Rise of Service Robots? - A Review on Acceptance Measurement. In The Human Side of Service Engineering.
MLA:
Merz, Nina, Jörg Franke, and Freimut Bodendorf. "Are we prepared for the Rise of Service Robots? - A Review on Acceptance Measurement." Proceedings of the The Human Side of Service Engineering 2022.
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