Hille M, Izlisu MD, Bodendorf F (2021)
Publication Type: Conference contribution
Publication year: 2021
Publisher: Springer Science and Business Media Deutschland GmbH
Book Volume: 266
Pages Range: 149-156
Conference Proceedings Title: Lecture Notes in Networks and Systems
Event location: Online
ISBN: 9783030808396
DOI: 10.1007/978-3-030-80840-2_16
In the construction supply industry, there is increasing price pressure on semi-finished products. This price pressure is strongly influenced by the commoditization of the product business. One way of differentiating from competitors in product-heavy industries such as the construction industry is to develop and offer digital services. First, this paper presents the status quo of service development processes within construction suppliers based on deep-dive interviews with long-term industry experts. Second, a process model to enhance service development at construction suppliers is presented. The proposed methodology recombines existing phases and actions while adding additional process steps and decision gateways. Third, an innovation support system is outlined which supports the interdisciplinary development process for smart services. The support system enables the sharing of specialized knowledge among broad and interdisciplinary user groups.
APA:
Hille, M., Izlisu, M.D., & Bodendorf, F. (2021). Interdisciplinary Service Development for Construction Suppliers with the Help of an Innovation Support System. In Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano (Eds.), Lecture Notes in Networks and Systems (pp. 149-156). Online: Springer Science and Business Media Deutschland GmbH.
MLA:
Hille, Matthias, Melissa Dilek Izlisu, and Freimut Bodendorf. "Interdisciplinary Service Development for Construction Suppliers with the Help of an Innovation Support System." Proceedings of the AHFE Conference on the Human Side of Service Engineering, 2021, Online Ed. Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano, Springer Science and Business Media Deutschland GmbH, 2021. 149-156.
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