How Much AI Do You Require? Decision Factors for Adopting AI Technology

Wanner J, Heinrich K, Janiesch C, Zschech P (2020)

Publication Language: English

Publication Type: Conference contribution

Publication year: 2020

Conference Proceedings Title: Proceedings of the 41st International Conference on Information Systems

Event location: Virtual Conference

ISBN: 978-1-7336325-5-3

URI: https://aisel.aisnet.org/icis2020/implement_adopt/implement_adopt/10/

Abstract

Artificial intelligence (AI) based on machine learning technology disrupts how knowledge is gained. Nevertheless, ML’s improved accuracy of prediction comes at the cost of low traceability due to its black-box nature. The field of explainable AI tries to counter this. However, for practical use in IT projects, these two research streams offer only partial advice for AI adoption as the trade-off between accuracy and explainability has not been adequately discussed yet. Thus, we simulate a decision process by implementing three best practice AI-based decision support systems for a high-stake maintenance decision scenario and evaluate the decision and attitude factors using the Analytical Hierarchy Process (AHP) through an expert survey. The combined results indicate that system performance is still the most important factor and that implementation effort and explainability are relatively even factors. Further, we found that systems using similarity-based matching or direct modeling for remaining useful life estimation performed best.

Authors with CRIS profile

Patrick Zschech

Additional Organisation(s)

Assistant Professorship for Intelligent Information Systems

Involved external institutions

Technische Universität Dresden DE Germany (DE) Julius-Maximilians-Universität Würzburg DE Germany (DE)

How to cite

APA:

Wanner, J., Heinrich, K., Janiesch, C., & Zschech, P. (2020). How Much AI Do You Require? Decision Factors for Adopting AI Technology. In Association for Information Systems (Eds.), Proceedings of the 41st International Conference on Information Systems. Virtual Conference.

MLA:

Wanner, Jonas, et al. "How Much AI Do You Require? Decision Factors for Adopting AI Technology." Proceedings of the 41st International Conference on Information Systems (ICIS), Virtual Conference Ed. Association for Information Systems, 2020.

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