The Roles of Individual Actors in Data-Driven Service Innovation – A Dynamic Capabilities Perspective to Explore its Microfoundations

Schymanietz M, Jonas J (2020)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2020

Pages Range: 1135-1144

Conference Proceedings Title: Proceedings of the 53rd Hawaii International Conference on System Sciences

Event location: Wailea, HI US

ISBN: 978-0-9981331-3-3

URI: http://hdl.handle.net/10125/63881

DOI: 10.24251/hicss.2020.142

Abstract

The increasing amount of data that can be collected from interconnected devices offers various opportunities for the co-creative innovation of data-driven services. It demands for the integration of traditional and new actors that have to deal with alternating roles. Using a modified Delphi method, this study takes a microfoundational view and investigates the roles of individual actors that together shape an organization’s ability to innovate. By identifying relevant activities and their relative importance in the innovation of data-driven services, the study specifies nine actor roles and their contribution to organizational capabilities. The findings indicate that technical roles are less important than those that shape mindset and strategy. The paper contributes to current research on the utilization of data for service innovation by providing a microfoundational view of individual actors that helps to account for such higher-level phenomena as dynamic capabilities.

Authors with CRIS profile

Martin Schymanietz Chair of Information Systems I, Innovation and Value Creation Julia Jonas Chair of Information Systems I, Innovation and Value Creation

How to cite

APA:

Schymanietz, M., & Jonas, J. (2020). The Roles of Individual Actors in Data-Driven Service Innovation – A Dynamic Capabilities Perspective to Explore its Microfoundations. In Proceedings of the 53rd Hawaii International Conference on System Sciences (pp. 1135-1144). Wailea, HI, US.

MLA:

Schymanietz, Martin, and Julia Jonas. "The Roles of Individual Actors in Data-Driven Service Innovation – A Dynamic Capabilities Perspective to Explore its Microfoundations." Proceedings of the Hawaii International Conference on System Sciences 2020, Wailea, HI 2020. 1135-1144.

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