Evaluation of WfMC Awards for Case Management: Features, Knowledge Workers, Systems
Tenschert J, Lenz R (2018)
Publication Language: English
Publication Type: Conference contribution, Original article
Publication year: 2018
Publisher: Springer
City/Town: Cham
Pages Range: 107-120
Event location: Sydney
ISBN: 978-3-030-11640-8
DOI: 10.1007/978-3-030-11641-5
Abstract
In recent years, many production case management (PCM) and adaptive case management (ACM) systems have been introduced into the daily workflow of knowledge workers. In many research papers and case studies, the claims about the nature and requirements of knowledge work in general seem to vary. While choosing or creating a case management (CM) solution, typically one has the target knowledge workers and their domain-specific requirements in mind. But knowledge work shows a huge variety of modes of operation, complexity, and collaboration. We want to increase transparency on which features are covered by well-known and award-winning systems for different types of knowledge workers and different classes of systems. This may not unveil gaps between requirements and offered solutions, but it can uncover differences in solutions for varying user bases. We performed a literature review of 48 winners of the WfMC Awards for Excellence in Case Management from 2011 to 2016 and analyzed case studies in regard to targeted knowledge workers, advertised features, and type of system. Different types of knowledge workers showed a different bias on certain system types and features in regard to collaboration and variability of processes.
Authors with CRIS profile
Johannes Tenschert
Professur für evolutionäres Datenmanagement
Richard Lenz
Professur für evolutionäres Datenmanagement
Related research project(s)
How to cite
APA:
Tenschert, J., & Lenz, R. (2018). Evaluation of WfMC Awards for Case Management: Features, Knowledge Workers, Systems. In Florian Daniel, Quan Z. Sheng, Hamid Motahari (Eds.), Proceedings of the International Conference on Business Process Management (pp. 107-120). Sydney, AU: Cham: Springer.
MLA:
Tenschert, Johannes, and Richard Lenz. "Evaluation of WfMC Awards for Case Management: Features, Knowledge Workers, Systems." Proceedings of the International Conference on Business Process Management, Sydney Ed. Florian Daniel, Quan Z. Sheng, Hamid Motahari, Cham: Springer, 2018. 107-120.
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