Stakeholder Integration in Service Innovation

Jonas J (2018)

Publication Language: English

Publication Type: Authored book

Publication year: 2018

Publisher: Springer Gabler

Edited Volumes: Markt- und Unternehmensentwicklung Markets and Organisations

City/Town: Wiesbaden

ISBN: 978-3-658-19462-8

DOI: 10.1007/978-3-658-19463-5

Abstract

Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.

Authors with CRIS profile

Julia Jonas Chair of Information Systems I, Innovation and Value Creation

How to cite

APA:

Jonas, J. (2018). Stakeholder Integration in Service Innovation. Wiesbaden: Springer Gabler.

MLA:

Jonas, Julia. Stakeholder Integration in Service Innovation. Wiesbaden: Springer Gabler, 2018.

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