Why are they grumbling about my new system? Theoretical foundation and empirical evidence of employee grumbling as a user resistance behavior

Laumer S, Maier C, Eckhardt A, Weitzel T (2014)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2014

Publisher: Association for Information Systems

Conference Proceedings Title: Proceedings of the 35th International Conference on Information Systems (ICIS)

Event location: Auckland, New Zealand NZ

Abstract

This research theorizes employee grumbling as a user resistance phenomenon observed during early information system (IS) implementation phases. When the usage of new IS is mandatory, user resistance cannot be observed when focusing technology usage, instead, employees protest against the IS implementation, or spoke rather negatively of it. This form of user resistance behavior is conceptualized by the newly proposed variable employee grumbling, which provides a different perspective on user resistance that can be used especially in early implementation phases to observe resistance behaviors. Perceived ease of use and usefulness, affective and cognitive resistance to change, and individual differences and basic tendencies are analyzed as antecedents based on study with 106 employees during an IS implementation. The results of the analysis reveal that especially affective resistance to change determine employee grumbling, and technology perceptions are less important in early implementation.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE) Goethe-Universität Frankfurt am Main DE Germany (DE)

How to cite

APA:

Laumer, S., Maier, C., Eckhardt, A., & Weitzel, T. (2014). Why are they grumbling about my new system? Theoretical foundation and empirical evidence of employee grumbling as a user resistance behavior. In International Conference on Information Systems (ICIS) (Eds.), Proceedings of the 35th International Conference on Information Systems (ICIS). Auckland, New Zealand, NZ: Association for Information Systems.

MLA:

Laumer, Sven, et al. "Why are they grumbling about my new system? Theoretical foundation and empirical evidence of employee grumbling as a user resistance behavior." Proceedings of the Proceedings of the 35th International Conference on Information Systems (ICIS), Auckland, New Zealand Ed. International Conference on Information Systems (ICIS), Association for Information Systems, 2014.

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