When social networking turns to social overload: Explaining the stress, emotional exhaustion, and quitting behavior from social network sites' users

Maier C, Laumer S, Eckhardt A, Weitzel T (2012)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2012

Publisher: Association for Information Systems

Conference Proceedings Title: Proceedings of the 20th European Conference on Information Systems (ECIS)

Event location: Barcelona, Spain ES

ISBN: 9788488971548

Abstract

This research responds to a current phenomenon that individuals experience fatigue, while using social network sites, such as Facebook, which original intend to provide hedonic value to users. To explain this current phenomenon, we propose and evaluate a research model based on the stress-strain-outcome model. Focal point is the stressor social overload, which induces feelings of being emotional exhausted. For that reason, some users of social network sites start to get dissatisfied and report an increasing discontinuous usage intention. In addition, the research article provides evidence for the fact that the effect of stress on the two outcome variables satisfaction and discontinuous usage intention is fully mediated through strain. This is validated with an empirical survey with 523 Facebook users. Several implications for technology adoption research are discussed.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE) Goethe-Universität Frankfurt am Main DE Germany (DE)

How to cite

APA:

Maier, C., Laumer, S., Eckhardt, A., & Weitzel, T. (2012). When social networking turns to social overload: Explaining the stress, emotional exhaustion, and quitting behavior from social network sites' users. In European Conference on Information Systems (ECIS) (Eds.), Proceedings of the 20th European Conference on Information Systems (ECIS). Barcelona, Spain, ES: Association for Information Systems.

MLA:

Maier, Christian, et al. "When social networking turns to social overload: Explaining the stress, emotional exhaustion, and quitting behavior from social network sites' users." Proceedings of the Proceedings of the 20th European Conference on Information Systems (ECIS), Barcelona, Spain Ed. European Conference on Information Systems (ECIS), Association for Information Systems, 2012.

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