Towards an understanding of the business value of business process standardization - A case study approach

von Stetten A, Muenstermann B, Eckhardt A, Laumer S (2008)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2008

Book Volume: 3

Pages Range: 1412-1419

Conference Proceedings Title: Proceedings of the 14th Americas Conference on Information Systems (AMCIS)

Event location: Toronto, Canada CA

ISBN: 9781605609539

Abstract

What is the business value of process standardization? Alongside the development of industrial engineering of information technology and of business process redesign studied by Davenport and Short (1990), and Davenport's approach defining business processes (Davenport, 2005), other researchers offer initial insights into business process standardization research opportunities (Venkatesh, 2006). Based on this new thinking about business process standardization, this paper presents a step towards understanding the business value of business process standardization. A single case study with a global operating company was conducted to show how a successful standardized business process and a supporting information system can impact the process performance in terms of cost, time and quality. The process studied within the case study is the company-wide recruiting process. As the results indicate, the company has improved the overall process performance. The results provide an initial insight into an understanding of the business value of process standardization.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Goethe-Universität Frankfurt am Main DE Germany (DE) Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

von Stetten, A., Muenstermann, B., Eckhardt, A., & Laumer, S. (2008). Towards an understanding of the business value of business process standardization - A case study approach. In Americas Conference on Information Systems (AMCIS) (Eds.), Proceedings of the 14th Americas Conference on Information Systems (AMCIS) (pp. 1412-1419). Toronto, Canada, CA.

MLA:

von Stetten, Alexander, et al. "Towards an understanding of the business value of business process standardization - A case study approach." Proceedings of the Proceedings of the 14th Americas Conference on Information Systems (AMCIS), Toronto, Canada Ed. Americas Conference on Information Systems (AMCIS), 2008. 1412-1419.

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