The influence of change-related stress on user resistance when an enterprise system is implemented: A longitudinal field study
Laumer S, Maier C, Weitzel T (2016)
Publication Language: English
Publication Status: Published
Publication Type: Conference contribution, Conference Contribution
Publication year: 2016
Publisher: Association for Information Systems
Conference Proceedings Title: Proceedings of the 37th International Conference on Information Systems (ICIS)
Event location: Dublin, Ireland
ISBN: 9780996683135
Abstract
When an enterprise system is implemented employees often respond with user resistance behavior. As employees work environment are changed significantly they also experience stress during an implementation. However, neither technostress nor user resistance research have focused on the stress related to the change induced by an enterprise system implementation. Hence, it is not known how change-related stress results in user resistance behavior and thus prevents organizations from managing the implementation process sufficiently. Therefore, we provide a research model that theorizes the influence of change characteristics, such as change complexity, switching costs and switching benefits, on change-related work overload and role ambiguity as change stressors, which in turn determines employees change-induced exhaustion. When this exhaustion is perceived as a threat user resistance behavior will occur. Using a longitudinal field study with 273 employees during an enterprise system implementation we provide empirical evidence for the proposed model.
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Germany (DE)How to cite
APA:
Laumer, S., Maier, C., & Weitzel, T. (2016). The influence of change-related stress on user resistance when an enterprise system is implemented: A longitudinal field study. In International Conference on Information Systems (ICIS) (Eds.), Proceedings of the 37th International Conference on Information Systems (ICIS). Dublin, Ireland, IE: Association for Information Systems.
MLA:
Laumer, Sven, Christian Maier, and Tim Weitzel. "The influence of change-related stress on user resistance when an enterprise system is implemented: A longitudinal field study." Proceedings of the Proceedings of the 37th International Conference on Information Systems (ICIS), Dublin, Ireland Ed. International Conference on Information Systems (ICIS), Association for Information Systems, 2016.
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