Successfully implementing enterprise content management: Lessons learnt from a financial service provider

Laumer S, Maier C, Weitzel T (2015)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2015

Publisher: Association for Information Systems

Conference Proceedings Title: Proceedings of the 36th International Conference on Information Systems (ICIS)

Event location: Fort Worth, TX, USA US

Abstract

Information overload and content chaos are major challenges for organizations, as they have to deal with a high amount of unstructured content. With enterprise content management (ECM) systems, a technological solution is developed to deal with such challenges; however, these systems can only provide value to an organization if they are implemented in the context of an ECM strategy. In this paper the implementation of a new ECM strategy at a financial service provider is described to illustrate how organizations can on the one side design an ECM strategy that reduces information overload and content chaos and on the other side implement it successfully. The four keys for successfully implementing ECM based on the lessons learnt derived are an ECM team leading the change process, the acceptance of users by meeting the organizations business needs, a metadata taxonomy enabling dynamic content delivery, and an effective change management from the outset.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Laumer, S., Maier, C., & Weitzel, T. (2015). Successfully implementing enterprise content management: Lessons learnt from a financial service provider. In International Conference on Information Systems (ICIS) (Eds.), Proceedings of the 36th International Conference on Information Systems (ICIS). Fort Worth, TX, USA, US: Association for Information Systems.

MLA:

Laumer, Sven, Christian Maier, and Tim Weitzel. "Successfully implementing enterprise content management: Lessons learnt from a financial service provider." Proceedings of the Proceedings of the 36th International Conference on Information Systems (ICIS), Fort Worth, TX, USA Ed. International Conference on Information Systems (ICIS), Association for Information Systems, 2015.

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