Conceptualization, operationalization, and empirical evidence for an individual's dispositional resistance to IT-induced changes

Maier C, Laumer S, Eckhardt A, Weitzel T (2012)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2012

Book Volume: 5

Pages Range: 3629-3639

Conference Proceedings Title: Proceedings of the 18th Americas Conference on Information Systems (AMCIS)

Event location: Seattle, WA, USA US

ISBN: 9781622768271

Abstract

As information systems (IS) usage is the missing link from information technology (IT) investments to the business value impact of IT (DeLone and McLean 2003), it is a significant issue for IS researchers and practitioners, if individuals resist using these systems. Several recent models have been developed in order to offer insights which perceptual beliefs foster user resistance. Results reveal perceptual beliefs as perceived threats, technostress, or switching costs as major determinants for user resistance. Nevertheless, user resistance has not been researched from a perspective of predisposed individual differences so far. Consequently, this paper proposes the new construct dispositional resistance to IT-induced changes. This reflects inclinations to resist any kind of IT-related change and discusses resistance from the perspective of individual differences. Within this approach, it is theoretically hypothesized, how this inclination influences perceptual beliefs, intentions, and behaviors. Empirical results reveal strong impacts of the newly proposed construct on technostress.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE) Goethe-Universität Frankfurt am Main DE Germany (DE)

How to cite

APA:

Maier, C., Laumer, S., Eckhardt, A., & Weitzel, T. (2012). Conceptualization, operationalization, and empirical evidence for an individual's dispositional resistance to IT-induced changes. In Americas Conference on Information Systems (AMCIS) (Eds.), Proceedings of the 18th Americas Conference on Information Systems (AMCIS) (pp. 3629-3639). Seattle, WA, USA, US.

MLA:

Maier, Christian, et al. "Conceptualization, operationalization, and empirical evidence for an individual's dispositional resistance to IT-induced changes." Proceedings of the Proceedings of the 18th Americas Conference on Information Systems (AMCIS), Seattle, WA, USA Ed. Americas Conference on Information Systems (AMCIS), 2012. 3629-3639.

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