Analyzing and managing IT-induced work system changes

Laumer S, Maier C, Weitzel T (2017)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2017

Publisher: Association for Information Systems

Conference Proceedings Title: Proceedings of the 38th International Conference on Information Systems (ICIS)

Event location: Seoul, South Korea KR

Abstract

This teaching case explores the challenges of changing a work system by implementing an information system (IS). The case describes the approach implemented by "The Bank", a financial service provider, when it implemented a new financial and banking IS "SysOne", and thus fundamentally changed its work systems. The case is a real business scenario, which bases on case study research conducted by our research team and it adapts recent theoretical advances in the IS implementation literature. Using this teaching case should encourage students to discuss IS implementations from a general "system thinking" rather than a "tool thinking" perspective. An IS implementation is not just a new tool, it is a change of employees' work systems. This teaching case should guide students to extend the efforts implemented to guide employees when implementing an IS beyond the technology to focus on the major IT-induced work system changes and thereby enable successful technochange.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Laumer, S., Maier, C., & Weitzel, T. (2017). Analyzing and managing IT-induced work system changes. In International Conference on Information Systems (ICIS) (Eds.), Proceedings of the 38th International Conference on Information Systems (ICIS). Seoul, South Korea, KR: Association for Information Systems.

MLA:

Laumer, Sven, Christian Maier, and Tim Weitzel. "Analyzing and managing IT-induced work system changes." Proceedings of the Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea Ed. International Conference on Information Systems (ICIS), Association for Information Systems, 2017.

BibTeX: Download