Information quality dimensions: Two exploratory case studies with enterprise content management system users
Laumer S (2016)
Publication Language: English
Publication Status: Published
Publication Type: Conference contribution, Conference Contribution
Publication year: 2016
Publisher: Association for Information Systems
Conference Proceedings Title: Proceedings of the 24th European Conference on Information Systems (ECIS)
Event location: Istanbul, Turkey
Abstract
Using two explorative case studies we theorize in this paper about information quality as one variable of the IS success model explaining user satisfaction. We derive four dimensions of information quality which have a diverse and unique impact on user satisfaction: information characteristics, information access and security, information format, and task-information fit. Moreover, we identify contextual factors such as the pace of information change and update, legal and compliance requirements, and employees' skills which determine the importance of each dimensions for explaining user satisfaction. This more nuanced view of information quality as one component of the IS success model enables a better guidance of organizations in improving information quality to increase user satisfaction. Therefore, several organizational interventions are discussed that can be used to improve information quality by focusing on each of the four unique information quality dimensions separately.
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How to cite
APA:
Laumer, S. (2016). Information quality dimensions: Two exploratory case studies with enterprise content management system users. In European Conference on Information Systems (ECIS) (Eds.), Proceedings of the 24th European Conference on Information Systems (ECIS). Istanbul, Turkey, TR: Association for Information Systems.
MLA:
Laumer, Sven. "Information quality dimensions: Two exploratory case studies with enterprise content management system users." Proceedings of the Proceedings of the 24th European Conference on Information Systems (ECIS), Istanbul, Turkey Ed. European Conference on Information Systems (ECIS), Association for Information Systems, 2016.
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