Success factors and approaches of service fascination - A research framework

Zagel C, Bodendorf F (2014)

Publication Type: Book chapter / Article in edited volumes

Publication year: 2014

Publisher: AHFE Conference 2014

Edited Volumes: Advances in The Human Side of Service Engineering

Book Volume: 0

Pages Range: 537-548

Conference Proceedings Title: Advances in The Human Side of Service Engineering

ISBN: 978-1-4951-2091-6

Authors with CRIS profile

Christian Zagel Lehrstuhl für Wirtschaftsinformatik, insbesondere im Dienstleistungsbereich Freimut Bodendorf Lehrstuhl für Wirtschaftsinformatik, insbesondere im Dienstleistungsbereich

How to cite

APA:

Zagel, C., & Bodendorf, F. (2014). Success factors and approaches of service fascination - A research framework. In Freund, L., Cellary, W. (Eds.), Advances in The Human Side of Service Engineering. (pp. 537-548). AHFE Conference 2014.

MLA:

Zagel, Christian, and Freimut Bodendorf. "Success factors and approaches of service fascination - A research framework." Advances in The Human Side of Service Engineering. Ed. Freund, L., Cellary, W., AHFE Conference 2014, 2014. 537-548.

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