Service productivity at airports

Möslein K, Lehmann C (2014)

Publication Type: Book chapter / Article in edited volumes

Publication year: 2014

Publisher: Springer

Edited Volumes: Driving Service Productivity. Value-creation through Innovation

City/Town: Cham, Heidelberg, New York, Dordrecht, London

Pages Range: 95-110

URI: http://www.springer.com/new+%26+forthcoming+titles+%28default%29/book/978-3-319-05974-7?detailsPage=chapter

Authors with CRIS profile

Kathrin Möslein Chair of Information Systems I, Innovation and Value Creation

Involved external institutions

HHL Leipzig Graduate School of Management DE Germany (DE)

How to cite

APA:

Möslein, K., & Lehmann, C. (2014). Service productivity at airports. In Bessant John R., Lehmann C, Möslein Kathrin M. (Eds.), Driving Service Productivity. Value-creation through Innovation. (pp. 95-110). Cham, Heidelberg, New York, Dordrecht, London: Springer.

MLA:

Möslein, Kathrin, and Claudia Lehmann. "Service productivity at airports." Driving Service Productivity. Value-creation through Innovation. Ed. Bessant John R., Lehmann C, Möslein Kathrin M., Cham, Heidelberg, New York, Dordrecht, London: Springer, 2014. 95-110.

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