Ground handling services at European hub airports: Development of a performance measurement system for benchmarking
Schmidberger S, Bals L, Hartmann E, Jahn C (2009)
Publication Type: Journal article
Publication year: 2009
Journal
Book Volume: 117
Pages Range: 104-116
Journal Issue: 1
DOI: 10.1016/j.ijpe.2008.10.006
Abstract
The liberalization of ground handling in Europe forces airports to assess their previous termperformancenext term relative to their competitors in order to remain competitive and sustain long-term competitive advantage. Together with main EU hub airports, action research was conducted for one year to develop previous termanext term holistic previous termperformance measurement systemnext term (PMS) for ramp services. The resulting PMS entails previous termanext term process-based perspective and reflects the supply chain of airport logistics. As the findings of an ex-post validation suggest, the previous termsystemnext term represents previous termanext term suitable basis for competitive benchmarking activities.
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APA:
Schmidberger, S., Bals, L., Hartmann, E., & Jahn, C. (2009). Ground handling services at European hub airports: Development of a performance measurement system for benchmarking. International Journal of Production Economics, 117(1), 104-116. https://doi.org/10.1016/j.ijpe.2008.10.006
MLA:
Schmidberger, S., et al. "Ground handling services at European hub airports: Development of a performance measurement system for benchmarking." International Journal of Production Economics 117.1 (2009): 104-116.
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