Experiences with Commercial Telephone-based Dialogue Systems

Nöth E, Horndasch A, Gallwitz F, Haas J (2004)

Publication Language: English

Publication Type: Journal article, Original article

Publication year: 2004


Original Authors: Nöth Elmar, Horndasch Axel, Gallwitz Florian, Haas Jürgen

Book Volume: 46.0

Pages Range: 315-321

Journal Issue: 6.0

URI: http://www5.informatik.uni-erlangen.de/Forschung/Publikationen/2004/Noeth04-EWC.pdf


In this publication experiences with commercial spoken dialogue systems are discussed and guidelines for achieving high usability are pointed out. Different from most commercially deployed IVR (Interactive Voice Response) systems, the systems discussed in this paper belong to a new generation of real mixed-initiative spoken dialogue systems, i. e.,the user may take the initiative, using full sentences, at virtually any point in time during the dialogue. We use three commercially deployed systems as example applications: the automated switchboard of a large German company, the movie information system operated by Germany’s largest multiplex cinema, and a football Bundesliga information system operated by a German media company.

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Nöth, E., Horndasch, A., Gallwitz, F., & Haas, J. (2004). Experiences with Commercial Telephone-based Dialogue Systems. it - Information Technology, 46.0(6.0), 315-321.


Nöth, Elmar, et al. "Experiences with Commercial Telephone-based Dialogue Systems." it - Information Technology (2004): 315-321.

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