Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks
Averbeck AK, Bernhold T, Bräuer S, Knackstedt R, Matzner M (2013)
Publication Language: English
Publication Type: Conference contribution, other
Publication year: 2013
Publisher: Springer-Verlag
Series: Lecture Notes in Production Engineering Series
City/Town: New York
Pages Range: 107-120
Event location: Bochum
ISBN: 9783642308192
DOI: 10.1007/978-3-642-30820-8_10
Abstract
An efficient and effective management of facilities requires considering all the product and services related to a building’s entire life at an early stage. The interdisciplinary Facility Management (FM) approach advocates accordant concepts and techniques with the intention to reduce the total costs of facilities. A successful FM needs to bring together several actors involved in planning and operating a facility in a network organization. The specification of information flows and coordination mechanisms between these actors is complex, and in this paper we argue that reference models can speed-up this process. We elaborated more than 50 process models that uncover the interaction in FM service networks through interviews and workshops with practitioners. This research-in-progress develops a reference model of the interactions between conventional construction enterprises and specific FM service providers based on this empirical data following an iterative research process.
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How to cite
APA:
Averbeck, A.-K., Bernhold, T., Bräuer, S., Knackstedt, R., & Matzner, M. (2013). Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks. In Meier Horst (Eds.), Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems (pp. 107-120). Bochum, DE: New York: Springer-Verlag.
MLA:
Averbeck, Anna-Karina, et al. "Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks." Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum Ed. Meier Horst, New York: Springer-Verlag, 2013. 107-120.
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