Lehrstuhl für Wirtschaftsinformatik, insbesondere im Dienstleistungsbereich

Strategic Business Process Analysis: A Procedure Model to Align Business Strategy with Business Process Analysis Methods (2013) Lederer M, Schott P, Huber S, Kurz M Book chapter / Article in edited volumes Planning for the Unexpected: Exception Handling and BPM (2013) Kurz M, Fleischmann A, Lederer M, Huber S Book chapter / Article in edited volumes Business Process Transparency Management: An Approach to Aligning Business Processes and Corporate Strategy (2013) Lederer M Conference contribution, Conference Contribution Service Success Factor Map – Identifikation, Einordnung und Interdependenzanalyse von Erfolgsfaktoren für Service Innovationen (2013) Schwarz S, Mühlroth C Conference contribution, Conference Contribution Nutzenpotenziale maßgetreuer 3D Avatare aus Low-cost Bodyscannern (2013) Zagel C, Süßmuth J Journal article Insights From An Investigation Of The Design Of A Consumer Health 2.0 Application To Address The Relationship Between On-Line Social Networks And Health-Related Behaviours (2013) Wickramasinghe N, Teoh SY, Durst C, Viol J Conference contribution Mining Patient Experiences on Web 2.0 - A Case Study in the Pharmaceutical Industry (2012) Kaiser C, Bodendorf F Conference contribution, Conference Contribution Service Innovation - A Roadmap for Practitioners (2012) Schwarz S, Durst C, Bodendorf F Journal article Visual Customer Behavior Analysis at the Point of Sale (2012) Bodendorf F, Kröckel J Journal article Simulating the spread of opinions in online social networks when targeting opinion leaders (2012) Kaiser C, Kröckel J, Bodendorf F Journal article