Journal of Service Management

Journal Abbreviation: J SERV MANAGE
ISSN: 1757-5818
Publisher: Emerald

Publications (2)

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Journal article
Unpublished / Preprint

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Service recovery by AI or human agents: Do failure and strategy context matter? (2025) Fürst A, Trißler L, Friedrich R, Wirtz J Journal article Stakeholder engagement in intra-and inter-organizational innovation: Exploring antecedents of engagement in service ecosystems (2018) Jonas J, Boha J, Sörhammar D, Möslein K Journal article