Topics for Service Management Research – A European Perspective

Benkenstein M, Bruhn M, Büttgen M, Hipp C, Matzner M, W. Nerdinger F (2017)


Publication Language: English

Publication Type: Book chapter / Article in edited volumes

Subtype: other

Publication year: 2017

Publisher: C.H.BECK

Edited Volumes: SMR - Journal of Service Management Research

City/Town: Munich

Book Volume: 1

Pages Range: 4-21

Edition: 1

ISBN: 2511-8676

URI: https://rsw.beck.de/docs/librariesprovider42/default-document-library/benkenstein-et-al-smr-01-2017.pdf

DOI: 10.15358/2511-8676-2017-1-4

Abstract

The interdisciplinary and cross-functional commitment of the Journal of Service Management Research motivated us to define interdisciplinary topics of service research that are important both in the present and in the future. Therefore, relevant publications in this research field were examined, especially Ostrom et al. (2010, 2015), which com- prehensively addressed and collated research priorities. With that in mind, issues of 48 highly ranked service-oriented management and marketing journals from 2009 to 2015 were analysed to identify research topics of the recent past. Additionally, European scientists were interviewed on their focus in the field of service research in the previous year. The results demonstrate the vast array of management-oriented service research in Europe, but also the necessity of interdisciplinary research designs in service management. 

 

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How to cite

APA:

Benkenstein, M., Bruhn, M., Büttgen, M., Hipp, C., Matzner, M., & W. Nerdinger, F. (2017). Topics for Service Management Research – A European Perspective. In Benkenstein Martin, Bruhn Manfred, Büttgen Marion, Hipp Christiane, Matzner Martin, Nerdinger Friedemann (Eds.), SMR - Journal of Service Management Research. (pp. 4-21). Munich: C.H.BECK.

MLA:

Benkenstein, Martin, et al. "Topics for Service Management Research – A European Perspective." SMR - Journal of Service Management Research. Ed. Benkenstein Martin, Bruhn Manfred, Büttgen Marion, Hipp Christiane, Matzner Martin, Nerdinger Friedemann, Munich: C.H.BECK, 2017. 4-21.

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