Balancing Customer Satisfaction and Complexity: An Indicator-based Approach with Application in the Automotive Industry

Schott P, Lederer M, Zwerina J (2015)

Publication Type: Conference contribution, Conference Contribution

Publication year: 2015

Publisher: IEEE

City/Town: Silicon Valley

Book Volume: 0

Conference Proceedings Title: Proceedings of the 2015 Annual SRII Global Conference

Authors with CRIS profile

Peter Schott Lehrstuhl für Wirtschaftsinformatik, insbesondere im Dienstleistungsbereich Matthias Lederer Lehrstuhl für Wirtschaftsinformatik, insbesondere im Dienstleistungsbereich

How to cite

APA:

Schott, P., Lederer, M., & Zwerina, J. (2015). Balancing Customer Satisfaction and Complexity: An Indicator-based Approach with Application in the Automotive Industry. In Proceedings of the 2015 Annual SRII Global Conference. Silicon Valley: IEEE.

MLA:

Schott, Peter, Matthias Lederer, and Jan Zwerina. "Balancing Customer Satisfaction and Complexity: An Indicator-based Approach with Application in the Automotive Industry." Proceedings of the Proceedings of the 2015 Annual SRII Global Conference Silicon Valley: IEEE, 2015.

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