Hörner L, Schamberger M, Bodendorf F (2022)
Publication Type: Journal article
Publication year: 2022
DOI: 10.1007/s10606-022-09445-4
The increasing complexity of industrial production systems is challenging employees on the shop-floor in their daily work. Specific knowledge about manufacturing processes is often not available in explicit form but mainly as tacit knowledge of experienced shop-floor workers. A systematic approach to knowledge externalization and reuse is required to make this operational knowledge available. This paper proposes a method to systematically capture and structure expert knowledge while incorporating knowledge management and social research methods. The proposed method's application and evaluation occur in a continuous manufacturing scenario, externalizing tacit knowledge about coping with manufacturing anomalies. A digital assistance system is designed and prototypically implemented to manage and reuse the externalized knowledge. The early involvement of shop-floor workers in the development phase of the prototype ensures usability and user acceptance of the assistance system. The assistance system is developed as a collaboration supporting artifact in the shop-floor's common information space. To observe the resulting productivity performance improvements in the manufacturing scenario, a KPI-based evaluation of the assistance system is presented. Finally, a discussion about the major contributions of this paper, namely the development of an approach for knowledge externalization and a human-centered design of an assistance system, takes place. To assess the novelty of these approaches, they are contrasted with the state of the art identified in the literature before a final summary of the results is presented.
APA:
Hörner, L., Schamberger, M., & Bodendorf, F. (2022). Using Tacit Expert Knowledge to Support Shop-floor Operators Through a Knowledge-based Assistance System. Computer Supported Cooperative Work-The Journal of Collaborative Computing. https://dx.doi.org/10.1007/s10606-022-09445-4
MLA:
Hörner, Lorenz, Markus Schamberger, and Freimut Bodendorf. "Using Tacit Expert Knowledge to Support Shop-floor Operators Through a Knowledge-based Assistance System." Computer Supported Cooperative Work-The Journal of Collaborative Computing (2022).
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