Application of Expert Systems for Personalizing Financial Decisions
Shafiee S, Marjani Rasmussen K, Schäffer E, Marr Nielsen E (2022)
Publication Type: Conference contribution
Publication year: 2022
Publisher: Cambridge University Press
Book Volume: 2
Pages Range: 801-810
Conference Proceedings Title: Proceedings of the Design Society
Event location: Virtual, Online, HRV
DOI: 10.1017/pds.2022.82
Abstract
Due to the complexity of financial products, consumers with low financial literacy are left behind. However, few practical studies investigated the impact of digital advisory systems to improve customer experience. Configuration systems, as the most popular expert systems, have never been applied as a financial tool. In this study, we explore the application of configuration systems to educate consumers in achieving their financial goals. The results highlight multiple benefits from using the configurator, including greater financial literacy and improved individual financial decision-making.
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APA:
Shafiee, S., Marjani Rasmussen, K., Schäffer, E., & Marr Nielsen, E. (2022). Application of Expert Systems for Personalizing Financial Decisions. In Proceedings of the Design Society (pp. 801-810). Virtual, Online, HRV: Cambridge University Press.
MLA:
Shafiee, S., et al. "Application of Expert Systems for Personalizing Financial Decisions." Proceedings of the 17th International Design Conference, DESIGN 2022, Virtual, Online, HRV Cambridge University Press, 2022. 801-810.
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