Exploring the importance of a usable and emotional product design from the user’s perspective

Buker T, Schmitt T, Miehling J, Wartzack S (2022)

Publication Language: English

Publication Type: Journal article, Original article

Publication year: 2022

Journal

Ergonomics Taylor & Francis: STM, Behavioural Science and Public Health Titles / Taylor & Francis

DOI: 10.1080/00140139.2022.2101694

Abstract

Usability and emotionality are important components of user experience. However, an equal consideration of both constructs in product design is not always possible due to sometimes competitive objectives. In order to foster a user-oriented design decision in such conflicting situations, this paper examines the general importance of both constructs and their dimensions from the user’s perspective while taking into account socio-demographic variables. Examination was realised by conducting a product independent anonymous online survey (n = 130). The findings confirm that both constructs are important, yet in a direct comparison, usability is perceived as more important than emotionality. Taking selected dimensions of both constructs into account, an intuitive, easy and learnable usage, suitability for the user's task and freedom from impairment are particularly important in terms of usability. An aesthetic and pleasurable product design as well as originality is essential in terms of emotionality.

Authors with CRIS profile

Tina Buker Chair of Engineering Design Teresa Schmitt Lehrstuhl für Fertigungsmesstechnik Jörg Miehling Chair of Engineering Design Sandro Wartzack Chair of Engineering Design

How to cite

APA:

Buker, T., Schmitt, T., Miehling, J., & Wartzack, S. (2022). Exploring the importance of a usable and emotional product design from the user’s perspective. Ergonomics. https://dx.doi.org/10.1080/00140139.2022.2101694

MLA:

Buker, Tina, et al. "Exploring the importance of a usable and emotional product design from the user’s perspective." Ergonomics (2022).

BibTeX: Download