"The app caused me to cancel" - Understanding Mobile Health App Dissatisfaction: An Affordance Perspective

Horneber D, Laumer S (2022)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2022

Book Volume: 30

Conference Proceedings Title: European Conference on Information Systems (ECIS 2022)

Event location: Timișoara RO

URI: https://aisel.aisnet.org/ecis2022_rp/42/

Abstract

The use of mobile health (mHealth) applications to easily track calorie intake and exercise behavior becomes  more and more popular. However, research showed that mHealth apps could only be effective in supporting people in their weight loss if used regularly over a long period. Despite a significant amount of work examining the decision to continue to use mHealth apps, less is known about sources of negative user experiences that can act as barriers to long-term use. Drawing upon affordance theory, this study aims to fill this research gap by qualitatively analyzing app reviews from five popular weight loss apps. Our findings reveal nine causes of  dissatisfaction that can have adverse effects regarding long-term mHealth app use for weight management. The results contribute to research and practice by shedding light on the barriers to the continued use of mHealth applications for weight management and how designers and developers can overcome these shortcomings.

Authors with CRIS profile

David Horneber Schöller Endowed Chair for Information Systems (Digitalization in Business and Society) Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

How to cite

APA:

Horneber, D., & Laumer, S. (2022). "The app caused me to cancel" - Understanding Mobile Health App Dissatisfaction: An Affordance Perspective. In European Conference on Information Systems (ECIS 2022). Timișoara, RO.

MLA:

Horneber, David, and Sven Laumer. ""The app caused me to cancel" - Understanding Mobile Health App Dissatisfaction: An Affordance Perspective." Proceedings of the European Conference on Information Systems (ECIS), Timișoara 2022.

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