Schreyer J (2021)
Publication Type: Journal article
Publication year: 2021
Book Volume: 15
Pages Range: 69-84
Journal Issue: 1
DOI: 10.13169/WORKORGALABOGLOB.15.1.0069
The COVID-19 pandemic exacerbates the conflictual nature of work in the digital platform economy as if it were ignited under a magnifying glass. In this context, this article focuses on the logic of control of algorithmic labour coordination, adopting a qualitative case study approach. In a situation in which the technical infrastructure of online platforms generally impedes labour protests, it examines the case of Lieferando (formerly Foodora) in Germany, where, unusually, the on-demand workforce is employed. It concludes that in this situation, the algorithmic management of Lieferando facilitates labour protests because of a lack of communication between employer and worker. Furthermore, in the COVID-19 pandemic, institutionalised relationships function as a countervailing power to that of the employer, forcing it to act.
APA:
Schreyer, J. (2021). Algorithmic work coordination and workers' voice in the COVID-19 pandemic the case of Foodora/Lieferando. Work Organisation, Labour & Globalisation, 15(1), 69-84. https://dx.doi.org/10.13169/WORKORGALABOGLOB.15.1.0069
MLA:
Schreyer, Jasmin. "Algorithmic work coordination and workers' voice in the COVID-19 pandemic the case of Foodora/Lieferando." Work Organisation, Labour & Globalisation 15.1 (2021): 69-84.
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