Trial-period technostress: a conceptual definition and mixed-methods investigation

Maier C, Laumer S, Thatcher JB, Wirth J, Weitzel T (2022)

Publication Type: Journal article, Original article

Publication year: 2022

Journal

Information Systems Research INFORMS (Institute for Operations Research and Management Sciences)

Book Volume: 33

Pages Range: 489 - 514

Journal Issue: 2

URI: https://pubsonline.informs.org/doi/abs/10.1287/isre.2021.1047

DOI: 10.1287/isre.2021.1047

Abstract

This study employs a mixed-methods approach to examine how trial use of an IT can induce stress that leads individuals to reject the IT. In our qualitative study (Study 1), we identify eight technostress creators encountered during trial use of a specific IT. Then, in our quantitative study (Study 2), we show that these trial-period technostress creators reduce user satisfaction and increase intention to reject. Also, we demonstrate that motivation to learn and personal innovativeness in IT, two individual differences, moderate the influence of trial-period technostress creators on the intention to reject. Our mixed-methods study contributes to technostress research by identifying the specific technostress creators that influence the user during trial periods and by articulating the nature of this influence. By doing so, we illustrate how the interplay of the context- and domain-specific individual differences influence the relationship between technostress creators and the intention to reject. We extend adoption research by connecting technostress creators to rejection of IT in the trial period of IT use.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE) Temple University US United States (USA) (US)

How to cite

APA:

Maier, C., Laumer, S., Thatcher, J.B., Wirth, J., & Weitzel, T. (2022). Trial-period technostress: a conceptual definition and mixed-methods investigation. Information Systems Research, 33(2), 489 - 514. https://dx.doi.org/10.1287/isre.2021.1047

MLA:

Maier, Christian, et al. "Trial-period technostress: a conceptual definition and mixed-methods investigation." Information Systems Research 33.2 (2022): 489 - 514.

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